Managed IT Services

Kami menyediakan layanan managed IT yang komprehensif untuk memastikan sistem teknologi Anda berjalan optimal dengan dukungan 24/7 dan maintenance berkelanjutan. Dari infrastructure management hingga security monitoring, kami menjaga sistem Anda tetap aman dan efisien.

Layanan Managed IT

Infrastructure Management

• Server Management - Monitoring dan maintenance server
• Cloud Infrastructure - AWS, Azure, Google Cloud management
• Network Management - Network monitoring dan optimization
• Database Administration - Database maintenance dan optimization
• Backup & Recovery - Automated backup dan disaster recovery
• Performance Monitoring - Real-time system performance tracking

Security Management

• Security Monitoring - 24/7 security threat monitoring
• Vulnerability Assessment - Regular security assessments
• Patch Management - Automated security updates
• Access Control - User access management dan monitoring
• Incident Response - Rapid response to security incidents
• Compliance Management - Regulatory compliance monitoring

Application Support

• Application Monitoring - Real-time application performance
• Bug Fixing - Rapid bug resolution
• Feature Updates - Regular feature enhancements
• Performance Optimization - Application performance tuning
• Integration Support - Third-party integration management
• User Support - End-user technical support

DevOps & Automation

• CI/CD Pipeline - Automated deployment pipelines
• Infrastructure as Code - Automated infrastructure provisioning
• Configuration Management - Automated configuration updates
• Monitoring & Alerting - Proactive system monitoring
• Log Management - Centralized log collection dan analysis
• Disaster Recovery - Automated disaster recovery procedures

Service Level Agreements (SLA)

Availability Guarantees

• 99.9% Uptime - High availability guarantee
• 24/7 Monitoring - Continuous system monitoring
• Rapid Response - Quick incident response times
• Proactive Maintenance - Preventive maintenance scheduling
• Emergency Support - 24/7 emergency support availability

Response Times

• Critical Issues - 1 hour response time
• High Priority - 4 hours response time
• Medium Priority - 8 hours response time
• Low Priority - 24 hours response time
• Planned Maintenance - 48 hours advance notice

Performance Metrics

• System Performance - Continuous performance monitoring
• Security Metrics - Regular security assessments
• User Satisfaction - Regular user feedback collection
• Incident Reports - Detailed incident reporting
• Improvement Plans - Continuous improvement initiatives

Monitoring & Management Tools

Infrastructure Monitoring

• Nagios - Infrastructure monitoring
• Zabbix - Network monitoring
• Prometheus - Metrics collection
• Grafana - Data visualization
• ELK Stack - Log analysis
• New Relic - Application performance monitoring

Security Tools

• SIEM Solutions - Security information management
• Vulnerability Scanners - Automated vulnerability scanning
• Intrusion Detection - Network intrusion detection
• Firewall Management - Network security management
• Antivirus Solutions - Endpoint protection
• Security Analytics - Threat intelligence analysis

Automation Tools

• Ansible - Configuration management
• Terraform - Infrastructure provisioning
• Jenkins - CI/CD automation
• Docker - Container management
• Kubernetes - Container orchestration
• GitLab CI - Continuous integration

Support Tiers

Basic Support

• Business Hours Support - 9 AM - 5 PM support
• Email Support - Email-based support
• Basic Monitoring - Essential system monitoring
• Monthly Reports - Monthly performance reports
• Standard SLA - Standard response times

Professional Support

• Extended Hours - 8 AM - 8 PM support
• Phone Support - Direct phone support
• Advanced Monitoring - Comprehensive monitoring
• Weekly Reports - Weekly performance reports
• Priority SLA - Faster response times

Enterprise Support

• 24/7 Support - Round-the-clock support
• Dedicated Team - Dedicated support team
• Custom Monitoring - Tailored monitoring solutions
• Daily Reports - Daily performance reports
• Premium SLA - Fastest response times

Industries Served

Healthcare

• HIPAA Compliance - Healthcare data protection
• Medical Device Integration - Medical system integration
• Patient Data Security - Secure patient information
• Telemedicine Support - Remote healthcare solutions
• Regulatory Compliance - Healthcare regulations compliance

Financial Services

• PCI DSS Compliance - Payment card security
• Fraud Detection - Financial fraud prevention
• Transaction Monitoring - Real-time transaction tracking
• Risk Management - Financial risk assessment
• Regulatory Reporting - Financial regulations compliance

E-commerce

• High Availability - E-commerce uptime guarantee
• Performance Optimization - Website speed optimization
• Security Monitoring - E-commerce security
• Payment Processing - Secure payment handling
• Inventory Management - Stock management systems

Manufacturing

• Industrial Systems - Manufacturing system support
• IoT Integration - Industrial IoT management
• Quality Control - Production quality monitoring
• Supply Chain - Supply chain management
• Safety Systems - Workplace safety monitoring

Benefits of Managed IT

Cost Efficiency

• Predictable Costs - Fixed monthly costs
• Reduced Downtime - Minimized business disruption
• Lower IT Costs - Reduced internal IT overhead
• Scalable Services - Pay only for what you need
• ROI Optimization - Better return on IT investment

Enhanced Security

• Expert Security Team - Dedicated security professionals
• Proactive Monitoring - Early threat detection
• Compliance Management - Regulatory compliance support
• Incident Response - Rapid security incident handling
• Security Training - Staff security awareness training

Improved Performance

• Optimized Systems - Continuous performance optimization
• Proactive Maintenance - Preventive maintenance
• Capacity Planning - Future capacity planning
• Performance Monitoring - Real-time performance tracking
• Continuous Improvement - Ongoing system improvements

Portfolio Highlights

Kami telah melayani berbagai perusahaan dari startup hingga enterprise dengan managed IT services. Setiap client mendapatkan dukungan yang disesuaikan dengan kebutuhan spesifik dan industry requirements.

Mengapa Memilih Kami?

• ✅ 24/7 Support - Round-the-clock technical support
• ✅ Expert Team - Tim IT professionals berpengalaman
• ✅ Proactive Monitoring - Monitoring yang proaktif
• ✅ Security Focus - Fokus pada keamanan sistem
• ✅ Cost-Effective - Solusi yang efisien dan terjangkau
• ✅ Scalable Services - Layanan yang dapat disesuaikan
• ✅ Industry Expertise - Pengalaman di berbagai industri